Tag: CCAP

CCAP Sets the Stage for Contact Islands 2024; Reaffirms Confidence on AI Integration

April 17, 2024

The country’s contact center and business process sector remains steadfast in upholding its position that Artificial Intelligence (AI) will bring about encouraging benefits and opportunities to its stakeholders. The Contact Center Association of the Philippines (CCAP) continues to reiterate that generative AI generates positive impact not just to contact center firms but also to the … More CCAP Sets the Stage for Contact Islands 2024; Reaffirms Confidence on AI Integration

The Philippines Remains Global Leader in Customer Experience (CX) Delivery

July 5, 2019

The Philippines remains as the leader in customer experience (CX) delivery despite a global slowdown based on a report by Texas-based consulting firm Everest Group. The report also said that the 2018 global growth in IT and Business Processing Services (BPS) sourcing has slowed to 3% to 4%. According to the report, several companies around … More The Philippines Remains Global Leader in Customer Experience (CX) Delivery

DOLE Sheds More Light to 3 New Laws That Are Beneficial Contact Center Agents

May 20, 2019

How are safety standards observed in the workplace of contact center agents during times of calamities? Is there an alternative working arrangement so employees can spend more quality time with family? What are the latest regulations for working mothers who inevitably need to take a leave of absence from work due to childbirth? These are … More DOLE Sheds More Light to 3 New Laws That Are Beneficial Contact Center Agents

CCAP and Its Member-Companies Prioritizes Overall Safety and Welfare of the Industry’s Workforce

April 25, 2019

The Contact Center Association of the Philippines through its president, Mr. Jojo Uligan, has released a statement about the recent earthquake that shook Luzon and how they prioritize overall safety and welfare of the workers in these situations. The Magnitude 6.1 earthquake that jolted parts of Luzon on April 22 served as a gauge on … More CCAP and Its Member-Companies Prioritizes Overall Safety and Welfare of the Industry’s Workforce

The Impact of the Fourth Industrial Revolution to the IT-BPM Industry in the Philippines

March 28, 2019

A new wave of industrial revolution is shaking up the landscape of the IT-business management (IT-BPM) process industry not just globally but more so locally. This ushers in challenges that must be overcome collectively. Currently, the local IT-BPM industry earmarks an annual revenue of $27.1bn (PHP1.41 trillion)—about 18% of the total global IT-BPM industry which … More The Impact of the Fourth Industrial Revolution to the IT-BPM Industry in the Philippines